FAQ

Frequently Asked Questions (FAQ)

Effective Date: 08/05/2026

Find answers to common questions about shopping with Fluv at www.fluv.store.

Where do you ship?

We currently ship to addresses within the United States only. We do not offer international shipping at this time.
How much does shipping cost?

We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.
When will my order ship?

Orders are processed and prepared for shipment within 1 business day (Monday through Friday, excluding public holidays). Orders placed before 5:00 PM ET begin processing the same day.
How long does delivery take?

Once shipped, orders typically arrive within 2–4 business days (for a total estimated delivery time of 3–5 business days).
How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's progress.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are prices listed in?

All prices on our site are listed and charged in U.S. dollars (USD).
When is my payment charged?

Your payment method is charged at the time your order is placed.
Why was my payment declined?

Payments can sometimes fail due to insufficient funds, incorrect billing details, bank security holds, or temporary processing issues. Please double-check your billing information or contact your bank if you encounter an issue.

What should I do if my package is lost or undeliverable?

If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional charges may apply). If tracking shows your order as delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier.